Firmware Updates

Keep your Cuddeback camera up-to-date with the latest firmware for optimal performance and new features.

Getting Firmware Updates

Choose one of these methods to obtain firmware updates:

Website Check
- Visit Cuddeback.com/update
- Follow the on-screen instructions to download updates
Email Notifications
- Register your camera at cuddeback.com/register
- Opt-in to email announcements
- Receive automatic notifications when new firmware is available

Follow these steps to update your camera's firmware:

Prepare SD Card
- Copy the firmware file to your SD card
Insert and Navigate
- Insert the SD card into your camera
- Press MODE until the COMMANDS LED illuminates
Access Firmware Menu
- Press MORE until LOAD F/W appears on the display
Begin Installation
- Press UP to start the process
- When CONFIRM appears, press UP again to confirm
Wait for Completion
- ⚠️ DO NOT REMOVE THE SD CARD until the clock time is displayed
- The LCD will show BUSY and LEDs will illuminate during the process
- Installation is complete when the time is displayed
Reuse SD Card
- The same SD card can be used to update all your Cuddeback cameras

Update Won't Start
- Verify firmware file is correctly named and placed in SD card root directory
- Ensure SD card is properly inserted
- Check that camera has sufficient battery power
Update Fails Mid-Process
- Never remove SD card during update
- If update fails, restart the process with a fresh firmware file
- Contact Cuddeback support if problems persist
Camera Won't Respond After Update
- Remove and reinsert batteries
- Ensure SD card is properly seated
- Try a factory reset if camera remains unresponsive